Cancellation Policy

We believe that every customer reserves the right to cancel his or her order according to the Distance Selling Regulations. This standard provides customers with additional protection when they buy online. This regulation states that a customer has the right to cancel any item purchase without giving any reason at any given time as long as it falls within the "Cooling off Period." That is within the seven business days starting from the day after the receipt of the item. When the goods get to you, it then becomes your responsibility to maintain and take very good care of the items.

You are duty bound to return the items to us at your own expense unless the item is delivered in error or it comes defected or damaged. Your return must be immediately after your cancellation. We have the right to charge but not more than the direct cost of recovering the item. That is; if we are not responsible for the cost of returning the goods. At your notice for cancellation, any amount you paid will be refunded to you immediately or within 30 days of the cancellation. 

Mantra Mall's customers are free to cancel any of their orders as long as the orders are not yet shipped. If by chance the order has already been shipped, you will have to return the item and ask for a refund. For that, you can go through our refund policy above.