Terms Of Use

This archive is an electronic record regarding Information Technology Act, 2000 ("IT Act, 2000"), the appropriate guidelines thereunder and the arrangements relating to electronic records in different resolutions as corrected by the Information Technology Act, 2000.

This report is given as per the arrangements of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require mentioning the principles and guidelines, privacy terms and Terms of Usage for access of mantramall.com

The website domain name www.mantramall.com, including the related webpage and application just as the seller portal seller.mantramall.com is owned and handled by Mantravy Online Services Private Limited, an organization joined under the Companies Act, 1956, with its enlisted office address at:

Flat No.102, Plot No: 828
VR Colony, 9th Phase, Hyderabad,
Telangana - 500085, India.

Seller Terms

Seller Account & Registration

While you use our platform, you agree to provide the details as requested by us on the platform. When you register on our website, you must make sure you are providing genuine and accurate information about your name, age and any other details asked for. Any fallacious information if comes into our notice may result in termination of your account temporarily or permanently.

If you register on our website, you are expected to take the whole responsibility of the privacy and security of your information provided. The information includes your login id, password, security questions, etc. Unauthorized access, irresolute login, change in personal details (password, phone number, etc.) in the absence of your notice are considered insecure. MantraMall does not take any responsibility for the above-mentioned issues.

Seller Eligibilty

The use of MantraMall is accessible only to people who can form a legal agreement under the Indian Contract Act, 1872. People who are inept to contract in accordance with the Indian Contract Act, 1872 including minors, un-released insolvents, etc. who are not qualified to use the platform. If you are a minor (younger than 18 years), you will not enroll as a seller on our platform, execute or use our platform. We have the authority to terminate your account as well as reject your access to our platform if we found that you are younger than 18 years.


You shall not post, upload, modify, host anything that is inappropriate, indecent, sexually explicit, promoting harassment/violence, defamatory, objectifying, pornographic, offensive to certain communities/groups, threatens integrity of the country, harmful, deceptive, obscene, provides information of illegal activities, weapons, etc. and anything that is ethically or lawfully wrong. In case you breach this, we are entitled to terminate your access to our website. You shall only use the website for lawful purposes. Thereby, you understand that information we receive from your device to ours accounts to you and you shall take the whole responsibility that it doesn't fall into any of the above categories.

MantraMall and its affiliates regard anyone's innovation and intellectual property. Hence, you are not allowed to put other's copyrighted content, trademarks, any that violates third party rights in any form on our platform. In addition to that, you shall not put any content that contains the images of an individual without their prior consent.

You agree that you shall not put any content on the platform that causes any form of inconvenience to the users like junk mail, spam, restricted access, hidden pages etc. or contains viruses or some other computer codes, documents, or projects intended to intrude on, devastate, or limit the usefulness of any computer asset; or contains any trojan ponies, worms, delayed bombs, cancelbots, Easter eggs, or other computer programming schedules that may harm, adversely meddle with, secretly capture, or confiscate any framework, or individual information.

You shall not, in any manner, promote pirated or illegal work on our platform.

You shall not be allowed to gain unauthorized access to any section or feature on our platform or connected to our platform in any way by using unlawful techniques like hacking, password mining, etc. Furthermore, you shall not participate in commercial activities like barter, contests, etc., buying or selling of items related to our platform without notifying us beforehand.

You shall remain true to us by providing timely information that is valid and up-to-date. If any of the information you furnish is found to be false or inaccurate, MantraMall has the right to terminate your access to our website anytime.

You will not forge headers or in any case control identifiers so as to camouflage the root of any message, transmittal you send to us on or through the Platform, or any assistance offered on or through the Platform. You may not pretend to be some other individual or hide your identity.

You shall not test, sweep or scan the vulnerability of our platform or any other system associated with us, or break the security, verification measures on or any system associated with our platform.

You agree that you shall not use any kind of software/app or device that interferes with the functioning of our platform or any of our affiliates, particularly in case of transactions made on the platform.

Exclusively to empower us to utilize the data you give us thus that we don't violate any rights you may have in your data, you consent to allow us a non-restrictive, worldwide, ceaseless, irreversible right to exercise the copyright, publicity or database rights or some other rights you have in your data for any current or future advertising or publicizing related exercises and any business reasons for MantraMall. We agree that we shall only utilize your data as per this ToU and our Privacy Policy.

You shall comply with all the applicable provisions under the Information Technology Act, 2000, all domestic and international laws applicable at the time of your usage including Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Integrated Goods and Services Tax Act, Central Goods and Services Tax Act, Food Safety and Standards Authority of India (FSSAI), relevant State Goods and Services Tax Act or Union Territories Goods and Services Tax Act and Custom Duty, Local Levies as may be applicable) and acquire the essential licenses and permits in regards to your utilization of our Platform, administration and your listings, purchases, purchase offers, etc.

You will not take part in any exchange of a product or service, which is denied by the provisions of any pertinent law including trade control laws or guidelines until further notice. In particular you shall understand and comply that if any of your items uploaded on MantraMall for sale qualifies as an "Antiquity" or "Art treasure" as defined in the Act ("Artwork"), you shall explicitly mention that such Artwork is "non-exportable" and sold subject to the provisions of the Antiquities and Art Treasures Act, 1972, and shall ensure that it is not delivered to any buyer outside India.

Seller hereby understand and comply with all the applicable laws, including Food Safety and Standard Authority of India (FSSAI) and obtain all necessary licenses and permits applicable to the laws.

In case of selling pure gold jewellery (not gold plated, artificial, 1 gm gold or others) seller shall provide hall mark certificate along with the product at the time of delivery. Moreover, seller shall take the responsibility to comply with hallmarking and other provisions in accordance with the law to sell such jewellery. We do not take any liability for the for your failure to do so.

You promote advertise or solicit other vendors on our platform to purchase or sell any items or services. You may not transmit any chain letters or junk mail to different users procured by means of the Platform. It will be an infringement of the ToU to utilize any data acquired from our platform so as to harm, harass, misuse, or damage others or contact, promote and offer to or request people other than the individuals who have decided to purchase from you. You comprehend that we have the privilege consistently to unveil any data (including the identity of the person who have given data or material on MantraMall) as required to fulfill any law, guideline, or substantial administrative solicitation. This may incorporate, without confinement, disclosing of the data regarding the investigation of an illegal activity or it's solicitation to a lawful court order.

Moreover, we can uncover any data about you to law authorization or other government authorities as we, at our sole discretion, regard important or proper regarding the examination and additionally goal of potential wrongdoings, particularly those that may include individual injury. We save the right, however have no commitment, to screen the material posted on the Platform. MantraMall will have the right, at its sole caution, to expel any substance that disregards or is affirmed to abuse any pertinent law or either the soul or letter of the ToU.

You remain solely responsible for the information you post on our platform. It would be ideal if you be prompted that such information posted doesn't mirror our ideals and perspectives in any manner. We shall not accept or have any obligation or risk for any substance posted on the platform or cases, harms, or damages coming about because of its use. You agree and warrant that you have necessary rights to all the information you give and all data it contains and that such substance will not infringe any restrictive rights of third parties or contain any deceptive, hostile, tortious, or in any case unlawful data.

Just as in the case of buyers, your contracts/business deals with the advertisers remain solely between you and the advertiser. We shall not be responsible for any damage or loss obtained as a result of the deal or the advertising feature on our platform.

You hereby understand that we are empowered with all the rights to take any required action and claim damages/harm that may happen because of your participation in any mode by yourself or through any group of individuals, intentionally or otherwise. MantraMall has the right to terminate your access to our platform in case of breach of these terms of usage.


At the point when you use the Platform or send messages, other information, data, or correspondence to us, you concur and comprehend that you are speaking with us through electronic records and you agree to receive communication by means of electronic records from us occasionally or as and when required. We may speak with you by email, SMS, or some other modes of correspondence.

The users understand and agree that MantraMall is a platform we provide you to increase your reach and enable the sellers expand their business globally. We do not have control over any transactions that take place on the platform. MantraMall, thus, is nor responsible for failure or delay of transactions that occur on the platform.
  • MantraMall isn't answerable for any non-execution or break of any agreement between you and buyers. You shall agree that MantraMall will not intervene or resolve debates or differences among you and buyers.
  • MantraMall doesn't make any warranty regarding the quality, durability, efficiency, etc. of the product or service. We do not endorse the sales of any particular product or service on our platform. MantraMall is not responsible for unsatisfactory performance of products, damages and delay due to unavailability of products.
  • All business/contractual terms are offered by you and settled upon between you and buyers alone. These terms include shipping costs, installment techniques and terms, date, period, and method of conveyance, and guarantees and after-sales services related to any product or service. MantraMall doesn't decide, have any control, or in any capacity include itself in the contribution or acknowledgment of such legally binding terms between you and buyers.
  • All online bank transfers and transactions made from valid bank accounts are processed using the payment portal given by that particular bank. All such online bank transfers are subject to the terms and conditions consented to between the seller, buyer and the respective bank.

As a registered Mantra seller, you agree to upload/sell products on our platform in accordance with our rules and policies provided by us in the terms of use and privacy policy.

  • You must have all the necessary licenses and permits required for selling and you must be able to legally sell the items you list on our platform.
  • You shall adhere strictly to the terms of conduct mentioned above while listing any products or using our platform. Any information that isn't in accordance with the given terms shall be deleted from our platform with or without prior intimation.
  • Sellers understand and ensure their full compliance with the provisions of Integrated Goods and Services Tax (IGST), Central Goods and Services Tax (CGST) and Union Territory Goods and Services Tax (UTGST) or State Goods and Services Tax (SGST) subject to the goods/services supplied by you. It's your responsibility to charge required GST as applicable and remit the same to the government. Any negligence on your part shall not be considered the responsibility of MantraMall.
  • Seller understands and agrees that in the case where the product is exchanged for a different product or varies in size, color, quality or any difference from what is promised in description, it will be rejected and returned back to the seller. Seller must accept the product back. And in the case seller denies to accept, the act is considered fraudulent and seller should bear the shipping charges (both delivery and return) along with any fine imposed on them.
  • Seller agrees that the transaction price paid by a buyer will be remitted to a seller's bank account contingent upon the following events:
    • Buyer confirms the delivery of products and/or services in the transaction;
    • Buyer does not take any action on payment facility to confirm delivery within such a time period as provided in the policies despite confirmation of dispatch of products and/or services by a seller to the buyer;
    • Buyer's refund claim is rejected by MantraMall due to any breach of the ToU, policies, and any applicable law;
    • Remittances to a seller for successful transactions under the payment facility, excluding CoD transactions, would be in compliance with directions issued by the Reserve Bank of India (RBI) for opening and operation of accounts and settlement of payments for electronic payment transactions involving intermediaries vide its notification RBI/200910/231DPSS.CO.PD.No.1102 / 02.14.08/ 200910 dated November 24, 2009 ('RBI Intermediary Guidelines'). As per the RBI Intermediary Guidelines, payments to sellers which do not involve transfer of funds to nodal banks shall be affected within a maximum of T+2 settlement cycle (where T is defined as the day of intimation regarding the completion of transaction) ('Master Settlement Date'). Completion of the transaction shall be defined as follows:
    Particulars Thresholds(In Days)
    Order Date to Dispatch Date 5
    Dispatch Date to Delivered Date 20
    Return Policy 30
    Return Req Date to Return Completed Date 20
    Completion of the transaction (T) 75 days from the date on the date on which the order was placed
  • MantraMall may, at its sole discretion settle the payment to the sellers earlier, in accordance with the Payment Settlement Policy.However, in the event of a conflict between the Master Settlement Date and the dates set forth in the Payment Settlement Policy, the Master Settlement Date shall prevail
  • You shall strictly comply to the terms mentioned earlier regarding the content you post on our platform. You may use the information on the products and services made available on MantraMall for downloading only if you agree that you shall not edit/change the content in any manner.
Shipping & Delivery

For each transaction made by the buyer, the seller shall dispatch and deliver the respective product(s) to the buyer within stipulated time as per the guidelines. Furthermore, the seller shall take the responsibility to take transit insurance for products sold on the platform. We are not responsible for taking any undertakings on behalf or seller(s).

You must dispatch the product(s) only using approved delivery modes providing 'proof of dispatch' and 'proof of delivery' (PoD). This PoD documentation is expected to be kept and retained by the seller for a minimum of 3 years starting from the date of dispatch.

Seller shall agree to provide us with the details of dispatch and after-sales services related to products uploaded on our platform in such a manner and within a time period as provided in the policies. If failed to do so, the transaction(s) shall be cancelled. Seller agrees that the dispatch details are true, accurate, and authorized and shall not be fraudulent or illegal, and shall not contain any misrepresentation of facts. In the case that seller fails to provide these details or the details provided do not comply with our policies, we may terminate the seller account.


Registering and browsing on MantraMall is free which includes listing your products. We suggest you to go through the pricing details for better idea of how it works. We hold the right to change our pricing policies any time with or without prior intimation. For smooth functioning, we insist you to check our pricing details from time to time before listing products on our platform.

Unless we state otherwise, all charges will be cited in Indian Rupees (INR) and payable to MantraMall. You shall comply to all applicable laws at the time for making payments to MantraMall.

You therefore agree and understand that MantraMall reserves the privilege to set off any prices due and payable by You to MantraMall against any installments due from MantraMall to You.

Prepaid Payment Instruments

MantraMall may, either itself or through third-party service providers, offer prepaid instruments as a payment option for transactions on the Platform to users. Any purchases by buyers on the Platform using the prepaid instruments shall be governed by the following terms and conditions:

  • Such prepaid instruments may be used to make payments for the products and/or services purchased on the Platform
  • Such prepaid instruments can be redeemed by buyers by selecting the payment mode as may be provided on the Platform.
  • Such prepaid instruments cannot be used to purchase other prepaid instruments or gift vouchers.
  • If the order value exceeds the amount of such prepaid instruments, the balance must be paid by the respective buyer via Credit Card/Debit Card /Internet Banking. COD shall not be available as payment option for such transactions.
  • If the order value is less than the amount of such prepaid instruments, the outstanding balance (after deduction of order value) will reflect as credit balance for such prepaid instruments.
  • Prepaid instruments and any unused balance of such prepaid instruments shall expire 1 year from the date of their issue.
  • Prepaid instruments cannot be redeemed for cash.
  • MantraMall is not responsible if prepaid instruments are lost, stolen, or used without permission.
  • Buyers can combine and use a maximum of 3 prepaid instruments per order. They can be combined with promotional codes.
  • Purchases of prepaid instruments are not eligible for cashback offers.
  • All sellers on the Platform will accept this prepaid instrument as a payment instrument.
  • MantraMall will make payments to sellers whose products and/or services have been purchased by buyers redeeming electronic gift vouchers (EGV) as per the guidelines issued by the Reserve Bank of India from time to time.
Financial Facilities for customers

MantraMall has operationalized tie-ups with multiple partners for providing financial assistance to customers for purchasing products on the platform and thereby enhancing the transaction capability of customers. In pursuance of the same, in the event of the customers opting for the financial assistance program and you duly receiving such amounts from the partners (on behalf of the customers), you hereby agree to assign all receivables from the customer for such transaction. Therefore, you hereby agree that without any further action on your part, upon receipt of amount due from such partners, any and all receivables due from the customers shall stand assigned in favor of the partner. You hereby authorize MantraMall to enter into any documentation on your behalf to complete and perfect the assignment. Upon such assignment, the financing partner shall have all the rights as the seller may have had in relation to the collection of receivables from the customer and the customer shall be required to repay the financing partner directly. The lending partner further reserves the right to assign and transfer such receivables under these terms and conditions to an NBFC/financial institution as it may deem fit.


You shall also ensure full compliance with the provisions of Integrated Goods and Services Tax (IGST), Central Goods and Services Tax (CGST) and Union Territory Goods and Services Tax (UTGST) or State Goods and Services Tax (SGST) in respect of the goods/services supplied by you.

  • It is your responsibility to charge appropriate GSTs on the supplies effected and remittance of the same to the Government. MantraMall shall not be responsible for any deficiency and/ or omission on your part.
  • Pursuant to the tax collection at source provisions under IGST, CGST and/UTGST or SGST, the portal would collect tax collection at source at applicable rates on net value of taxable supplies made through the portal and remit to the appropriate Government.
  • In case of any mismatches on account of tax collection at source, you shall be required to provide all relevant information to MantraMall to correspond with the relevant authorities and also in case of any liability accruing on account of omission shall be your obligation to pay such deficit.
  • You shall be required to provide the corresponding Harmonized System Nomenclature (HSN) code number for every product listing. In the event that you do not provide the HSN code number that particular product will be delisted and you will no longer be able to sell the product on our platform.
  • You shall also be required to provide your GSTIN, without which we will not be able to raise an invoice on you. In the event that you do not provide your GSTIN number, transaction on your account will be blocked and orders will not be processed on your account.
  • In the case of you providing your Input Service Distributor Registration Number, MantraMall would be issuing an invoice to the ISD GST registration number as given by you. It is your responsibility to undertake the necessary compliance required in respect of the said ISD registration number.
  • In the event of any conflict between the terms of this clause and any other clause in these terms of use, the provisions of this clause will prevail.
  • You agree and undertake that You shall not, at any time, purchase more than 25% of your inventory (in terms of annualized value in a financial year), purported to be sold on the Platform, from MantraMall or its Group Companies. Group Company shall have the meaning as per the extant Foreign Direct Investment Policy of India. We may require you to provide certification (including auditors certificate) to confirm compliance with this requirement.
  • We do not mandate that any of your Products should be sold exclusively on the Platform. For the sake of clarity, effective February 01, 2019, MantraMall unilaterally waives any obligation on You to sell exclusively on the Platform. Any written or oral arrangements to the contrary, shall stand unilaterally waived.

Invoice - Sellers agree that it is solely their responsibility to issue correct and complete invoice. We will assist you with generating invoice for you. For the same, we require a digital print of your signature which shall be affixed on the invoice. We shall generate the invoice on your behalf and send it to you. You will be required to sign the invoice physically, print it and attach it to each package before shipping. In case of failure to do so, the seller shall be solely responsible to the liabilities that may be imposed by taxation authorities. Furthermore, seller shall verify that the invoice has 'MantraMall trademark' on it. In case of failure of the same, chargebacks are applicable.

MantraMall may delay informing the sellers about payment confirmation in case we find any buyer activity suspicious or something to be looked into. For instance, when the seller makes huge transactions on the platform or if the buyer is involved in some sort of illegal activity. In such cases, we may hold the payment and remit the transaction amount to law enforcement officials as required.

In case of any chargebacks imposed by the bank, we hold the right to deduct them from seller remittances. In case you do not agree with is, you may discuss and resolve the issue with the bank. By reading this, seller agrees to cooperate to resolve any chargeback disputes raised by the buyer through the bank by furnishing necessary documentation of the transaction as required. In case the chargebacks are imposed against the seller, we have the authority to recover the amount from the seller remittances and bank's decision shall be final in this regard.

In case MantraMall makes any excess payment to the seller unintentionally, such charges shall be cut-off from any future payments payable by seller to us.

Sellers agree and understand that MantraMall is not responsible for any damages, losses, claims etc. rising due to failure/delay in transaction on our platform that is out of our control.

The payments shall be made by us to your bank accounts provided at the time of registration. Once the payment is done, MantraMall is not liable to any claims of the seller or any person.


MantraMall will reserve the right to inspect and review seller's records and premises of business through itself or through our third-party agencies. Cost of such review will exclusively be borne by MantraMall except if review reflects inconsistency in seller accounts or in the case of non-compliance of seller with our privacy policy and terms of use, in which case cost of audit will be borne by the seller.

Breach of policies

MantraMall is entitled with all the rights to terminate your account temporarily/permanently, or remove information/data, or take any necessary legal action including but not limited to the following:

  • If any of the information you provided is inaccurate/false, or if we are unable to verify any information you provide
  • If it is believed that your actions or presence on our platform may cause legal liability to you, any users, or us.
  • If you do not comply with or breach any terms mentioned in our private policy or terms of use.
Trademark & Copyright Complaint

We regard anyone's intellectual property. If you think your trademark or intellectual property is being infringed on our platform, you can write to us at sellersupport@mantramall.com or ss@mantramall.com

Indemnity & Release

You will reimburse and release MantraMall, its affiliates, partners and its individual officials and employees from any claim emerging out of your violation of these terms of use or your infringement of any law, rules, guidelines or third-party regulations. You thus explicitly release MantraMall, its associates as well as any of its officials and agents from any cost, harm, risk or other result of any of the actions of the seller and waiver any claims that you may have for this benefit under any rule, contract, etc.

International Sales

The products on MantraMall are sold within India and worldwide as well. However, for some particular categories, we may decide to make them available only in particular country/countries. MantraMall has the authority to make decisions regarding the same.


MantraMall, in any event, shall not be responsible in any direct/indirect, intended/unintended breach of any of the terms and the consequences that follow due to it.


All the terms of use mentioned above shall be seen, governed and interpreted in accordance with the existing laws of India at that time of use.


In accordance with the IT Act, 2000, and the rules there under, the name and contact details of the grievance officer are provided below:

Srikanth Ghattamaneni

Flat No.102, Plot No: 828
VR Colony, 9th Phase, Hyderabad,
Telangana - 500085, India.

Phone: 8688828059.
Email: grievance@mantramall.com